Privacy Policy

1. Introduction

ENSI Precision respects the privacy of customers, prospective customers, suppliers, and other website visitors. This Privacy Policy describes the information we may receive through the website, how we use it, and the choices available to you.

2. Information We Collect

We may collect information that you provide directly, including your name, email address, phone number, company details, project information, requested quantities, materials, finishes, tolerances, delivery requirements, and other information relevant to your enquiry.

We may also receive limited technical information associated with use of the website, such as browser type, device information, approximate location derived from an IP address, referral information, and interactions with website pages.

3. Information Submitted Through Quote Forms

When you submit a quote or contact form, the information provided is used to review your request, respond to your enquiry, prepare quotations, assess manufacturability, and communicate about potential or current orders.

4. Uploaded Drawings and Technical Files

Quote requests may include drawings, CAD files, PDFs, ZIP files, images, specifications, and other technical documents. ENSI Precision treats these files as confidential business information and uses them only as reasonably necessary to evaluate, quote, manufacture, inspect, package, or deliver the requested work.

5. How We Use Information

We may use submitted information to:

• Respond to enquiries and prepare quotations.
• Review manufacturability and clarify technical requirements.
• Communicate about orders, inspection, delivery, and support.
• Improve our website, services, and customer communication.
• Prevent spam, fraud, misuse, or security incidents.
• Meet contractual, accounting, and legal obligations.

ENSI Precision does not sell personal information.

6. How Information May Be Shared

Information may be shared only when reasonably necessary with service providers supporting website forms or communications, manufacturing partners involved in the requested work, logistics providers, professional advisers, or public authorities when disclosure is legally required. These parties receive only the information needed for their role.

7. Data Security

We use reasonable administrative and technical safeguards intended to protect information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage can be guaranteed completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to respond to enquiries, maintain quotation and order records, support repeat manufacturing, resolve disputes, prevent abuse, and meet legal or business recordkeeping obligations. Retention periods may vary according to the nature of the enquiry or project.

9. Cookies, Analytics and Advertising

The website may use cookies, analytics tools, advertising measurement tools, or similar technologies to operate the site, understand performance, measure enquiries, and improve services. The technologies in use may change over time. You can manage cookies through your browser settings, although disabling some technologies may affect website functionality.

10. International Visitors

ENSI Precision serves customers internationally. Information submitted through the website may be processed in China and in other locations where necessary service providers, manufacturing partners, or logistics providers operate. We take reasonable steps to handle information consistently with this policy.

11. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses. To make a request, contact us using the email address below. We may need to verify your identity before completing a request.

12. Third-Party Links

This website may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies, and ENSI Precision is not responsible for those external practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, or information practices change. The current version will be posted on this page.

14. Contact Us

For privacy questions or requests, email sales@ensi-precision.com.